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Maintenance & Support

Symitry Ltd have a full range of support programs from basic telephone support to full-scale 24x7 network support with real time monitoring and reporting infrastructure. With Symitry Ltd support contracts you can have peace of mind as your hardware will be replaced in the event of failure with various response times to suite your companies' risk and budget level

Server Operations and Server Administration

Server operations and administration is business critical. If a single PC goes down only one user is usually affected. But if one or more servers go down, your whole business could be in jeopardy.

Symitry Ltd focus on three key areas of the server environment:

  • Maintenance of existing systems to highest level of performance with prevention of downtimes
  • Improvement and development of server environments
  • Administration of server systems and relationship of users to the server environment

Our server support services can meet all the common day-to-day server management and administration tasks.

Helpdesk Technical Support and Back-Up

Symitry Ltd's professional helpdesk services provide remote or on-site technical support on a dedicated line so that users benefit from one-call contact support for your entire organisation.

Taking ownership of calls means that qualified technical staff will provide first-call technical support and follow through technical visits that may be required.

Our help desk services include:

  • Immediate on line software support
  • Internet and intranet usage questions
  • Service delivery accountability-with escalations based on an agreed SLA
  • Administrative requests for desktop moves and changes

The desktop service that your organisation needs will be designed to meet your business requirements from the level of immediate support through to how issues are escalated through multiple support levels.

Desktop Environment

The need for full integration has led to e-mail becoming the preferred means of business communication: staying connected is business critical.

However, desktop computers and networks are not infallible. It was in response to the inability of most businesses to deal with a sudden and unexpected series of problems that Symitry Ltd acquired the specialist knowledge and management skill to provide our customers with the ability to support numerous desktop users across multiple sites.

With skills in providing on-site facilities management and supporting multi-user sites, your entire organisation will benefit from seamless desktop and server solutions provided by Symitry Ltd.

Symitry Ltd's dedicated and highly trained team are ready to help with any enquiries you may have, please either contact your account manager or contact us directly for further information or to open an account today.