Hosted VOIP

See how a Hosted VOIP solution can help communication within your business

Our hosted telephony platform provides advanced call function capabilities while allowing businesses an affordable and configurable solution. Our platform also allows users remote access to their office seamlessly integrated under a single unified telephone system.

Your existing telephone system is no longer needed. Our service is 100% hosted which means users simply need a VoIP telephone handset and an internet connection (which we can also provide if needed) to get started and is expandable as your business requirement changes.

Our telephony solution comes with an extensive range of advanced call handling and management features, all operated through an easy to use interface. The full list of features is exhaustive but the most regularly used are:

Calculate how much it will cost you

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Hot Desking

Switch desks in a shared office environment

Unlimited Conference Calling

Set up a private virtual conference room with external dial ins

CRM Integration

Integration with different CRM solutions.

Instant Messaging

Send messages to your contacts with our app

Call Centre

Level up your customer service and agent productivity

Soft/Mobile Client

Use our App to make telephone calls from your devices

Auto Attendant

Handle calls professionaly and efficiently

Call Queueing

Never lose a customer when you've got them on hold

Click to dial

Initiate calls straight from your computer

Call Parking

Park calls to a specific location

Integrate with Microsoft Teams

Symitry Hosted VOIP fully integrates with Microsoft Teams allowing end users a seamless experience from one central hub. Make and receive business calls in Teams whilst at home or on the road, from Android and iOS and easily add video and sharing.

As well as the great value that Teams already delivers to your organisation. You also get

  • 4000 domestic UK minutes and 2000 minutes to mobile
  • Fully compliant phone recording
  • Integration with a number of CRM packages

PBX vs Hosted

What you need to know: PBX stands for Private Branch Exchange. It’s a private telephone network, used by a company or organisation to make calls and control how they flow into the building. Traditionally a PBX would be held in a rack or on the wall at the company’s premises and then is connected to the Public Switched Telephone Network (more commonly known as the PSTN) via ISDN lines.

This allows calls from outside to reach the PBX and onwards to  the right person or team. More often than not, it is down to the company themselves to manage and maintain the PBX, which can be costly. Most companies still have ISDN in place to carry voice traffic from the PSTN to their PBX and vice-versa, but ISDN as a technology is fast becoming outdated. It is by its nature inflexible, expensive and difficult to work with. Indeed many experts predict the demise of ISDN by 2020, and BT has announced it will turn its ISDN network off in 2025.

Hosted telephony, on the other hand, is cloud based. This really just means that the brain of the system resides in a data-centre off site and the only hardware the company needs in its offices is the handsets themselves. Calls are then made using a data connection - which could be a broadband line, ethernet or similar - removing the requirement for ISDN altogether. Because of this, the addition, removal and repair of services is a simple, quick and pain-free process.

The benefits of a hosted system over a PBX

Hosted telephony offers a full range of voice and communication services, all hosted and supported in our own network for the utmost reliability and security.

  • No PBX Maintenance costs
  • Make changes, moves and additions instantly
  • No capital outlay
  • Free calls between your offices
  • Manage your own calls and facilities
  • Great voice quality
  • Save money
  • Disaster Recovery/Business Continuity as standard
  • Lets your staff work flexibly from wherever they want

 

Looking for a VoIP solution that can scale with your business?

Speak to Symitry to find out about our various cost effective hosted VoIP solutions.